24/7 support

24/7 support

Advisera’s support is now available 24/7. Previously, the switchboard was open Monday through Friday from 8:00 a.m. to 5:00 p.m., but now an AI operator takes over when regular staff are not on duty.

This makes it easier for companies that need quick guidance, want a better overview of a case, or have questions about operational status. If you need immediate assistance, just call 040-13 31 31.

What "open 24/7" means in practice

The biggest difference is that you no longer have to wait until the next business day to get in touch. Whether your question comes up early in the morning, late at night, or over the weekend, you can call us and get the help you need.

The AI operator serves as the first point of contact when the office is closed. It helps you find the right department, provides guidance on common questions, and helps you figure out the best next steps. During regular office hours, our standard staffed support remains available as before.

When is a good time to call?

It’s especially helpful to contact support when you want to quickly get a handle on the situation and avoid unnecessary uncertainty. It also makes it easier to determine whether the issue can be resolved with a simple fix, is part of an ongoing case, or requires further follow-up.

• Frequently Asked Questions: Feel free to call us for tips, tricks, and guidance on common support issues.
• Service Status: You can call us anytime to get a better overview of the situation or to find out if anything is affecting your service.
• First point of contact: You can reach out to us right away, even outside of office hours, instead of waiting.
• Next step: We can help you describe the problem clearly so that it’s easier to resolve.

If you're unsure whether your question is something for support to handle, it's still a good idea to call. That way, it's easier to quickly determine what's urgent and what can be addressed later.

How the AI operator works

The AI operator isn't just a regular answering machine. It's designed to answer calls when your regular support staff aren't available and assist you with common questions.

At the same time, it’s important to have realistic expectations. The AI agent serves as the first point of contact and a convenient way to access support, but it doesn’t replace the need for further handling in every type of case. Therefore, its primary role is to make it easier to move forward—faster and with less friction.

Please prepare this before the call

You don't need to provide a perfect description of the problem. However, we can often assist you more quickly if you have some basic information on hand.

• What happened: Briefly describe what you see and what isn't working as expected.
• Who is affected: Specify whether this applies to a single user, several people, or the entire organization.
• When it all began: A simple timeline makes it easier to understand the situation.
• What you've already tried: Please let us know if you've already tried anything yourself.

A brief overview of the current situation often makes it easier to get the right help from the start. That’s why it’s a good idea to gather the most important information before you call, especially if the issue affects several people.

Frequently asked questions

Can we call in the evenings and on weekends as well?

Yes, support is now available 24/7 via 040-13 31 31.

What happens if we call outside of office hours?

The AI operator will then answer your call and assist you with general inquiries, guidance, and initial triage of your issue.

Can we call regarding operational status and general inquiries?

Yes, you can call us for tips, tricks, guidance, and questions about service status.

Will the AI operator completely replace traditional support?

No, it serves as the first line of support when regular staff are not on duty. During regular hours, the usual support remains available.

Call us if you need help

When something holds up your work, or when you simply want to get a quicker idea of what to do next, it’s better to get in touch right away rather than wait. This now applies even after office hours.

Call Advisera at 040-13 31 31 and you’ll get easy access to support, 24/7, every day.