Advisera Care, mobile phone insurance

Advisera Care is a mobile insurance for businesses with all-risk coverage for mobile phones. You get a low deductible, no age deductions (no depreciation linked to the age of the phone), and fast, efficient claims settlement.

The cover includes common damage events such as drops and liquids, as well as sudden and unforeseen faults that may render the phone unusable, even after the warranty period. The insurance is valid worldwide throughout the entire insurance period.

In the event of damage, you will receive the same model and brand, or the closest equivalent specification if it is not available. You report the damage digitally.

Please note: The insurance does not cover theft or loss.

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Advantages of Advisera Care

Secure all-risk protection

All-risk protection for mobile phones that helps when your device is unexpectedly damaged.

Protection against common injuries

Covers common damage events such as spills and liquid damage.

No age deduction

Compensation is paid without age deductions, i.e. without deductions linked to the age of the phone.

Fast and efficient claims settlement

Once you have reported a claim, it will be handled efficiently, with a new phone within 48 hours.

Applies worldwide

The insurance is valid worldwide throughout the entire insurance period.

Replacement with equivalent mobile phone

In the event of damage, you will receive the same model and brand, or the closest equivalent specification if it is not available.

If you are dissatisfied...

Our ambition is that you, as a customer, should always be satisfied with our cooperation. Therefore, it is extremely important that you contact us if you feel that we have acted incorrectly in any context.

First and foremost, you should contact the responsible broker. In many cases, it may be a misunderstanding that can be cleared up during the first conversation.

Complaints Officer

Truls Klasén
truls@advisera.se

Advisera Försäkring AB
Att: Truls Klasén
Jungmansgatan 12
211 11 Malmö

If dissatisfaction persists

As a customer, you can proceed and submit your complaint to the complaints manager at Advisera. Complaints must be submitted in writing with relevant documents attached as copies.

Complaints are free of charge, handled with due care, and answered objectively and accurately.

The complaints officer shall respond to complaints within fourteen (14) days of receiving the complaint. If the complaints officer is unable to respond to the complaint within fourteen (14) days, the complaints officer shall inform the complainant of the delay, the reason for it, and when a response is expected to be provided to the complainant.

Are we not in agreement?

If you are still not satisfied after we have dealt with your complaint, you can contact the Swedish National Board for Consumer Complaints. It is also possible to obtain free guidance from other authorities.

The Swedish National Board for Consumer Complaints (ARN)
Phone: 08-555 017 00
Website: www.arn.se

Consumer Insurance Agency
Phone: 0200-22 58 00
Website: www.konsumenternas.se

Municipal consumer guidance
Phone: Contact your municipality
Website: www.konsumentverket.se